Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Create a new User ID and password. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. It is recommended that you activate the card using a landline. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. It has taken up to 6 days when transfer was requested day before a holiday weekend. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. The fees for using the Way2Go card are the same as the EPPICard. How does the debit card (ePayment/Way2Go Card) work? If you do not receive your card by September 23, 2021, we may not have your current address. Access your card account information for free at. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Login - Way2Go Website. Leading the way to wherever you want to go. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. The contact information for Bank of America is on the back of your card. Four different kinds of cryptocurrencies you should know. The contact information for Bank of America is on the back of your card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. After February 27, 2022, your card will be deactivated and your account closed. Keep it. English| Espaol | Kryol Ayisyen. Where can I find an ATM for my Way2Go Card? You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Really sucks. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. You will also be able to access account information at www.GoProgram.com. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Web access to your Card account and personal transaction history. Call 1-800-961-8423 if you need assistance. Definitely; the Way2Go Card app is available on iOS and Android devices. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. You should always know your PIN before you go to the store. Initially you will receive a check for your child support payments. There is no charge for this service. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). NJ Child Support Guidelines for Attorneys and the Court Staff. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. My card is for CS payments and there aren't any convenient options with this card. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Other than that mishap, there is nothing wrong with this app. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. Call Customer Service and explain that your card will not work. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. To unlock your card, you may call Customer Service. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. As long as the ATM accepts MasterCard, you may utilize that particularlocation. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. You will get your card 5-10 business days after you get the first letter. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. We'll use it to pay you the next time you draw unemployment benefits. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. I don't understand what the issue is. Access to your funds anywhere debit MasterCard cards are accepted. What if Ive moved since I received my first EPC card? The new website,www.GoProgram.com, requires users to establish a new User ID and password. Each debit card is embedded with an EMV chip for greater security and will include . Access to your funds anywhere Debit MasterCard is accepted. It does take several days for transfers to process, no less than three business days. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. If you have not yet received your card, you may in the coming days. 2 level 2 If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Hearing-impaired customers call TTY: 1(866) 656-5913. Always read the ATM messages carefully. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Where can I find fee information for my new card? NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. LearnMore. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. What would I do if I was unable to activate my new Way2Go Card? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Safety starts with understanding how developers collect and share your data. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. 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